Privacy Policy

Develop comprehensive policy documents, including a site policy for guests, to maintain transparency with learners, educators, and site visitors regarding data collection, use, and disclosure practices.

Implement age-of-consent checks to protect digital minors and manage access for those requiring parental consent to use the learning management system.

Establish a centralized system to handle data requests from learners and monitor retention periods.

Facilitate user access to their data by:

• a.Enabling easy requests for access or data downloads
• b.Providing visibility of agreed-upon policies
• c.Appointing a Privacy Officer to centrally manage subject access and deletion requests

Consent (Article 6(1)(a) GDPR): For community discussions and service notifications.

Contract (Article 6(1)(b) GDPR): To fulfill our service agreements and obligations.

Legal Obligation (Article 6(1)(c) GDPR): To meet compliance requirements.

Legitimate Interests (Article 6(1)(f) GDPR): For recruitment, emergency contacts, business development, and social media login systems.

Special Categories of Data (Article 9 GDPR):

Where we rely on legitimate interests, we apply a balancing assessment against your rights and interests. You may object to this processing, though some services may be unavailable if processing is required to operate them.

• a.Employee health data
• b.User-volunteered special category data
• c.Transfer of special category data to third parties occurs only in accordance with applicable GDPR legal bases.

Website interactions

Phone communications

In-person exchanges

Specific collection instances include when you:

• a.Create user accounts (individual or corporate)
• b.Request support
• c.Participate in online activities (classes, exams, certifications, trainings, webcasts, events)
• d.Request information or materials
• e.Engage in surveys or evaluations
• f.Join promotions, contests, or giveaways
• g.Make purchases or register products
• h.Apply for employment
• i.Submit questions or comments
• j.Contribute content to our forums or interactive webpages

Third parties are obliged to:

We have Data Processing Agreements in place with third parties to ensure data processing occurs only as per our instructions.

• a.Maintain data security
• b.Use data only for required service delivery
• c.Dispose of data per our procedures when no longer needed

User responsibility:

• a.You must establish clear terms with your students/employees/customers regarding system usage

Physical, organizational, and technical safeguards for all personal data.

Efforts to maintain accuracy and up-to-date status of information.

Retention of information only as long as necessary, subject to:

• a.Legal requirements (e.g., income tax and audit purposes)
• b.Specific business sector requirements
• c.Agreed practices

Processing of personal data for durations that are:

• a.Necessary and proportionate to the purpose of collection
• b.As short as possible, considering legal and service requirements

As a general policy, personal data is retained for a maximum of 5 years from the date of last activity, unless a longer retention period is required by applicable law or regulation.

1. Withdraw consent

2. Access your data

3. Rectify inaccuracies

4. Request erasure

5. Data portability

6. Restrict processing

7. Object to processing

8. Object to automated processing, including profiling

9. Right to know

10. Opt out of data sales (note: we do not sell data)

11. Judicial review of access request refusals

12. Non-discrimination for exercising rights

13. Notification of data breaches

14. Lodge complaints with supervisory authorities

To exercise these rights:

Important: If your organization controls the data in your Moodle site and we process it only as a service provider, please direct your request to your organization first.

• a.Submit requests via email
• b.We will respond within one month of receipt of the request

Primary verification method:

• a.Request submitted through your personal Moodle account while logged in

We may require supplementary documentation such as:

• a.Color copy of passport
• b.Driving license
• c.National ID card