Moodle Support Services
All plans include priority platform and hosting support. App-tier support for branding and push notifications is available with the Custom Branded App.
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Moodle Support Services Details
Hosting Platform Support
All plans include priority platform and hosting support for designated Moodle administrators. App-tier support for branding and push notifications is available with the Custom Branded App. Higher plans receive faster response times, and Enterprise plans include a dedicated account manager.
- Monitoring and outage
- Feature included
- Site performance
- Feature included
- Database backups
- Feature included
- Full site backups
- Feature included
- LMS cron job
- Feature included
- SSL certificate installation
- Feature included
- Content Distribution Network
- Feature included
Moodle Application Support
All plans include priority platform and hosting support for designated Moodle administrators. App-tier support for branding and push notifications is available with the Custom Branded App. Higher plans receive faster response times, and Enterprise plans include a dedicated account manager.
- Navigate Moodle
- Feature included
- Site registration
- Feature included
- Dashboards
- Feature included
- User creation, roles, and permission
- Feature included
- Course and activity settings
- Feature included
- Course completion tracking
- Feature included
- Activity access restrictions
- Feature included
- Gradebook items & scales
- Feature included
- User enrollments, cohorts, & groups
- Feature included
- Course backup & restore
- Feature included
- Location and Language settings
- Feature included
- Best practice for security & configuration
- Feature included
Beyond the above support, you can opt for the following paid support packages:
- Annual package of 25 hours per annum for USD 2000
- Per incident/task support of USD 50 per incident subject to a maximum of an hour per incident
Support Channels
Choose the channel that fits your workflow for questions, incidents, and service requests.
- Email support through your registered account.
- Portal-based support requests for tracked issue resolution.
- Contact form submissions for consultation and onboarding support.